We manage the Abu Dhabi Government Contact Centre, servicing Abu Dhabi government entities, on a 24 x 7 basis, through multiple communication channels, including telephony (800-555), fax and email, in Arabic and in English. The Contact Centre handles contacts from citizens, residents, visitors / tourists, business organizations, and other government entities, providing information-based and transaction-based services and supporting government eServices.
Key Benefits
- A cost effective way to deliver an enhanced and fully integrated customer service capability
- Access to trained Contact Centre Agents who are skilled in handling and managing customer enquiries across multiple channels in both English and Arabic
- Leverages standardized best-in-class customer management processes and technologies tailored to fit each government entity equirements
- Ability to ramp-up support resources at short notice around special campaigns and marketing initiatives
- Ability to extend existing in-house customer support operations into a 24/7 service
- Easy to deploy and scalable to help cope with unpredictable fluctuations in call volumes